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Privacy Policy

Effective Date: 10th June 2025

Last Updated: 10th June 2025

Website: www.talkingweb.co.uk

Owner: 18a Productions Limited

1. Introduction

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit or make a purchase from [Your Website Name] ("we", "us", "our"). We are committed to respecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and other applicable laws.

2. What Personal Data We Collect

We may collect and process the following types of personal data:

a) When you make a purchase:

  • Full name
  • Email address
  • Billing details (processed via Stripe)
  • Purchase history

Note: We do not store your full payment card details. Payments are securely processed by Stripe. Read their privacy policy here.

b) When you sign up to our mailing list (via Mailchimp):

  • Email address
  • IP address and approximate location
  • Email interaction data (opens, clicks)

c) Automatically through your use of our website:

  • IP address
  • Device and browser type
  • Pages visited and time spent
  • Referring site or link

We use cookies and analytics tools. More details about our cookies is below.

3. How We Use Your Information

We use your data for the following purposes:

  • To fulfil orders and deliver digital content
  • To provide customer support
  • To communicate with you about your purchase
  • To send marketing emails (with your consent)
  • To monitor website performance and improve our services
  • To comply with legal obligations

4. Legal Basis for Processing

Purpose Legal Basis
Fulfilling your order Contractual necessity
Sending marketing emails Consent
Fraud prevention and legal compliance Legal obligation
Analytics and website security Legitimate interests

You can withdraw consent for marketing at any time by clicking "unsubscribe" in our emails or contacting us.

5. Sharing Your Information

We do not sell or rent your data. We may share it with:

  • Stripe (payment processor)
  • Mailchimp (email marketing provider)
  • Professional advisers (accountants, legal)
  • Authorities when required by law

6. Data Retention

We retain your data only as long as necessary, including for:

  • Providing services and support
  • Legal, accounting, or tax purposes
  • Email marketing (until you unsubscribe)

7. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to or restrict certain processing
  • Withdraw consent for marketing
  • Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise your rights, please contact us.

8. International Data Transfers

Some data may be transferred outside the UK (e.g., Stripe and Mailchimp). These providers comply with UK GDPR through appropriate safeguards like Standard Contractual Clauses.

9. Data Security

We implement technical and organisational measures to protect your data, including:

  • HTTPS (secure connection)
  • Password protection and limited access
  • Monitoring for unauthorised access

10. Updates to This Policy

We may update this Privacy Policy. Changes will be posted on this page with the latest date.

11. Cookie information

This site uses cookies. When you first visit the site you are given the option to select which cookies our site uses. To get this message back and reconfirm your choices, you can clear your cookies from your browser and you will see the message again when you next visit our site.

Our essential cookies (to help our site run) are: Cookie policy cookie (tw_cookie_policy which lasts for 3 months - ironically, a cookie we set to remember that you've selected your cookies), CSRF cookie (XSRF-TOKEN which lasts for less than a day - for your security) and talkingweb session cookie (talkingweb_session which lasts for less than a day - to allow the site to work).

3rd party cookies are placed from Facebook (_fbp which lasts around 3 months - incase you came via an ad and we want to know the ad worked) and Google Analytics (these start with _ga or _gid and last up to 13 months - which helps us count visitors and understand what pages of our site people are visiting). You can read more about these cookies on the 3rd party's website, such as here for Facebook/Meta and here for Google Analytics.

12. Contact Us

If you have questions about this Privacy Policy or your data, contact us.